SHIPPING & RETURNS

Shipping

 We offer $6 UPS ground shipping and

free UPS ground shipping on orders

over $100 shipping within the continental U.S.

(Free shipping and $6 shipping does not apply to Alaska, Puerto Rico, Hawaii, or gift card prize winners). Please contact us if you would like something shipped outside of the continental US. You will be charged the current shipping rate. Unfortunately, we do not ship out of the country.  If you require faster shipping, please select the service at checkout. Orders are not shipped until credit card information has been received and approved. There is a $15 charge on packages that have been returned or refused.

 

Returns

If you are not completely satisfied with your purchase we will gladly accept returns on any items (except for final sale items) within 14 days of receipt. Your order must be returned and dated on the 14th day after you received it in order to be eligible for a refund. Items returned must be unworn, unwashed, undamaged, and in ORIGINAL condition. Shoes will only be accepted if returned in their original, undamaged shoe box. Items not meeting the above conditions will not be refunded and the customer is responsible for return shipping.

We do not refund shipping costs. Items returned that received free shipping will be refunded the amount they paid minus a $6.00 restocking cost.

We strongly suggest sending your return package with a tracking number and insurance. katwalk is NOT responsible for lost or stolen items that are shipped to us by the customer.

Please ship your return to:

katwalk

312 Manhattan Beach Blvd.

Manhattan Beach, CA 90266

All sales are FINAL on intimates, jewelry, accessories, and gift certificates.

Purchases made online MAY NOT be returned in store. Also, our online store does not accept returns for items purchased from our stores.

Once your return is processed your credit card will be refunded for the amount of your purchase minus the shipping charges incurred. It may take up to 10-14 days to process your return and 1-2 billing cycles for your credit card refund to appear on your statement.

Shipping and handling on returned merchandise is not reimbursed. 

 

Exchanges

We currently do not have an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and then submit a new order for your new items.

PLEASE NOTE: We are a small store and we do not stock large quantities of styles, that’s what makes us unique to other large online retailers. Often we sell out items in our store and they become unavailable online. We ask that you you be understanding when this happens.

*By shopping with us you have agreed to the return/exchange policies stated above*

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