SHIPPING & RETURNS
We offer $6 USPS ground shipping and
FREE USPS ground shipping on orders
over $75 shipping within the continental U.S.
Free shipping and $6 shipping does not apply to Alaska, Puerto Rico, Hawaii, or gift card prize winners. Please contact us if you would like something shipped outside of the continental US. You will be charged the current shipping rate. Unfortunately, we do not ship out of the country. If you require faster shipping, please select the service at checkout. Orders are not shipped until credit card information has been received and approved. We are not responsible for lost packages due to a address error on the customer's part. There is a $15 charge on packages that have been returned or refused.
Pick Up in Store
We offer pick up in store. Please provide your phone number when checking out. We will text you when your order is ready for pick up. We can run the items out to your car. If you are doing local pick up, please put it in the notes and is your item is under $75, we will reimburse you for the shipping cost.
We do not accept returns.
If you are not completely satisfied with your purchase we will gladly accept exchanges on any items (except for final sale items) within 14 days of receipt. Please do not send your item without an Return Authorization. To obtain your return authorization, please email firstname.lastname@example.org with the subject line: RETURN. Your order must be returned and dated on the 14th day after you received it in order to be eligible for a exchange.
Items must be unworn, unwashed, undamaged. This includes no perfume, no animal hair, no makeup, no deodorant stains. Item must be in ORIGINAL condition. Shoes will only be accepted if received in their original, undamaged shoe box. Items not meeting the above conditions will not be refunded and the customer is responsible for return shipping.
We do not credit shipping costs. Items exchanged that received free shipping will be credited the amount they paid minus a $6.00 restocking cost.
We strongly suggest sending your return package with a tracking number and insurance. katwalk is NOT responsible for lost or stolen items that are shipped to us by the customer.
Once we receive your items, you will be issued a gift card or an electronic gift card. Electronic gift cards can not be used in store unless arrangements have been made prior to your shopping. Gift cards and store credits never expire.
All sales are FINAL on intimates, jewelry, accessories, and gift certificates.
Purchases made online may be returned in store with a copy of their original order.
Shipping and handling on returned merchandise is not reimbursed.
PLEASE NOTE: We are a small store and we do not stock large quantities of styles, that’s what makes us unique to other large online retailers. Often we sell out items in our store and they become unavailable online. We ask that you you be understanding when this happens.
*By shopping with us you have agreed to the return/exchange policies stated above*