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Order Inquires

You can shop with us online 24 hours a day 7 days a week.

Please email us at info@shopkatwalk.com

We will respond to your email ASAP!

 

Size Guide

Please be aware that our clothing is California sized and runs small. Refer to the following chart. All measurements are taken on a size small item.

Credit Cards Accepted

shopkatwalk.com accepts the following credit cards: Visa, MasterCard and American Express.

 

Sales Tax

Sales tax will only be charged on orders shipped within the state of California. Taxes are calculated at the time of checkout by zip code. Sales tax is not charged when purchasing a gift card.

 

Order Processing

All orders placed Monday through Thursday (excluding holidays) by 4 pm PST will begin processing that day and will ship within 24  – 48 hours once payment and delivery details have been approved. Please note that all orders placed on Friday after 1 PM PST will begin processing on Monday.

Once your order has been processed, you will receive an email order confirmation outlining the details of your order.

 

Tracking Your Order

A shipping confirmation email will be sent to you once your order has been shipped. This confirmation will include the tracking number for your package.

 

Modifying Your Order

Unfortunately, once your order has been processed we will be unable to modify or cancel your order. However, once you receive your package you can follow the return/exchange instructions for an online credit.

 

International Orders

For international orders, please email us at info@shopkatwalk.com.

 

Out of Stock Items

If the items you ordered are out of stock we will send you an email letting you know. If there is something comparable that we think you will love we will let you know too!

 

Brand Exclusions

We occasionally offer coupons with brand exclusions. The brand exclusions include: Veronica M, Chaser, Tiare, Ocean Drive, Signorini, Vintage Havana, Surf Gypsy, Chinese Laundry, Dolce Vita, BB Dakota, Olive & Oak

 

Gift Card and Contest Winners

Winners of gift cards and contest do not include free shipping and returns unless otherwise stated. Gift card winner purchases are final sales and may not be returned or exchanged. Gift card winners must redeem their gift cards with in 30 days of receiving or the gift card is void.

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