Shipping
We offer $8 USPS ground shipping and
FREE USPS ground shipping on orders
over $150 shipping within the continental U.S.
Free shipping and $8 shipping does not apply to Alaska, Puerto Rico, Hawaii, or gift card prize winners. Please contact us if you would like something shipped outside of the continental US. You will be charged the current shipping rate. Unfortunately, we do not ship out of the country.
If you require faster shipping, please select the service at checkout.
Orders are not shipped until credit card information has been received and approved.
Please allow 24-48 hrs for your order to be processed. Please be aware that we do not ship on the weekends.
We are not responsible for lost packages due to a address error on the customer's part.
There is a $20 charge on packages that have been returned or refused.
Lost package policy- Transfer of liability from the sender to the receiver occurs when the status of the package is marked “Delivered” or “Notice Left”. If the buyer has not received the package please ask your neighbors, family, mail person. Also, all packages are shipped with tracking so you may call the delivery service to get more information. Katwalk is not responsible for lost or stolen packages once it is shown as delivered.
Pick Up in Store
We offer pick up in store. Please select pick up in store when checking out. We will have your order packed in a katwalk bag unless you request otherwise. You will be sent a notification when you purchase is ready.
Returns
WE DO NOT OFFER REFUNDS. Please follow the instructions below to receive store credit.
If you are not completely satisfied with your purchase we will gladly accept returns on any items (except for final sale items) within 14 days of receipt. Please do not send your item without an Return Authorization Number. To obtain your return authorization number, please email info@shopkatwalk.com with the subject line: RETURN and your order number. You must contact us AND mail the item back to us within the 14 days of receipt.
Items must be unworn, unwashed, undamaged and tags attached. We use a 360 ID tag that when removed and replaced shows up as void. Please do not remove this tag, or your return will be voided. This includes no perfume/smoke (odor free), no animal hair, no makeup, no deodorant stains. Item must be in ORIGINAL condition. Shoes will only be accepted if received in their original, undamaged shoe box. Items not meeting the above conditions will not be refunded and the customer is responsible for return shipping.
We do not credit shipping costs. Items returned that received free shipping will be credited the amount of the item (plus sales tax if applicable) LESS a $8.00 restocking fee* in the form of a store credit. The store credit may be used at any time and does not expire. The store credit may be used in store or online.
* Restocking fees are waived if the amount of the order kept by the customer is over $150*
We strongly suggest sending your return package with a tracking number and insurance. katwalk is NOT responsible for lost or stolen items that are shipped to us by the customer.
Please ship to:
katwalk Returns RA# (number we provide you with)
312 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
PLEASE NOTE: DO NOT send to MANHATTAN AVE this is not our address. We are not responsible for items sent this address. Do not let your browser auto fill the address.
We are able to provide you with a return label for a fee of $8.00. Please let us know if you would like to use this option when requesting a return authorization. If you choose this option please note it will be deducted from you store credit. (This is a separate fee from the restocking fee)
Once we receive your items, you will be issued a gift card or an electronic gift card. Electronic gift cards can be used in store or online. Gift cards and store credits never expire.
All sales are FINAL on intimates, jewelry, accessories, and gift certificates.
Purchases made online may be returned in store with a copy of their original order and within the time frame of 14 days after receiving.
Shipping and handling on returned merchandise is not reimbursed.
Exchanges
We currently do not offer exchanges. We are a small store and do not stock large numbers of items. If you need to switch a size, please contact us to see if the item you want is available. If it is, we will hold the item, until you return the original item. You will then repurchase the new item with your store credit.
PLEASE NOTE: We are a small store and we do not stock large quantities of styles, that’s what makes us unique to other large online retailers. Often we sell out of items in our store and they become unavailable online. We ask that you you be understanding when this happens.
*By shopping with us you have agreed to the return/exchange policies stated above*
