CURBSIDE PICK UP
We are now offering curbside pick up.
Please come window shop and browse our online catalog and order.
All customers must wear face masks. Don't have one, we have one for you. Please ask.
When you come to the store please observe the 6 feet social distancing policy. We will have windows clearly marked for ordering and for pick up. If there is not a spot available for you to wait, please schedule an appointment time with us by texting "Appt Please" to 310.493.0432. Appointments will be given priority over walk ups. If you are a walk up, please schedule your time slot to insure you keep your place in line. Store hours posted at the store,
We are following strict guidelines provided by the Los Angeles County Board of Health and include but are not limited to the following:
- All customers and employees must wear face masks
- Order delivery will be handled through a bin
- Customers are not allowed inside the store at any time
- Hand sanitizer, trash bins and tissues are available for all customers at our order window
- We clean all necessary objects after each customer
- Periodically we may close our window during the day to thoroughly clean as we see necessary
- If you need additional help of any type, please contact us at email@example.com to schedule for your individual needs. We want you to feel safe and we are here to serve you.
- Please be patient as we adjust to these new guidelines. We are thankful for your support.
CURBSIDE PICKUP RETURN POLICY
Katwalk does not offer returns for cash or credit card refunds. We offer STORE CREDIT or EXCHANGE ONLY
If you are not happy with your items, please contact us via text at 310.493.0432 or email at firstname.lastname@example.org within 14 days of purchase to initiate your exchange.
We will guide you through our exchange process with set hours to drop off.
Our store credits never expire.
We are not responsible for lost or stolen store credits. You must physically have your store credit to purchase. We, unfortunately, do not have a system for locating and tracking your store credit.
Jewelry, accessories, hats and sale items are FINAL SALE.
By shopping with us you agree to these conditions.
Thank you for your support during these challenging times!